Introduction
The African Unconquered Foundation (AUF) collects, processes, and manages information in the course of delivering its programmes and engaging with beneficiaries, donors, partners, and other stakeholders. The Foundation also recognises the importance of providing channels through which concerns, complaints, and feedback can be raised and addressed responsibly.
As a responsible humanitarian organization, AUF is committed to protecting personal data, maintaining confidentiality, and ensuring accountability in all its operations. The Foundation complies with applicable data protection laws and regulations within the Federal Republic of Nigeria and any other relevant jurisdictions in which it operates.
This Data Protection, Complaints & Accountability Policy outlines, in clear and simple terms, how AUF handles personal data, manages complaints, and promotes accountability across its activities. References to “AUF” in this policy include the Foundation, its trustees, management, staff, volunteers, and authorised representatives.
Collection and Use of Personal Data
AUF collects personal data that is necessary for the delivery of its programmes and the administration of its activities. This may include information relating to beneficiaries, donors, partners, and staff.
Personal data collected may include names, contact details, background information relevant to programme participation, and any other information provided in the course of engagement with the Foundation.
All personal data is collected lawfully and used only for legitimate purposes, including programme delivery, communication, reporting, and compliance with legal obligations.
Protection and Confidentiality of Data
AUF is committed to ensuring that all personal data is handled securely and confidentially. The Foundation implements reasonable technical and organisational measures to protect data against unauthorised access, loss, misuse, or disclosure.
Access to personal data is restricted to authorised individuals who require such information for the performance of their duties. All personnel are expected to maintain strict confidentiality when handling sensitive information.
Sharing of Information
Personal data may be shared with partners, service providers, or relevant authorities where necessary for the delivery of programmes or in compliance with legal obligations.
Such sharing is carried out responsibly and only to the extent required for legitimate purposes. AUF ensures that any third parties receiving data are expected to maintain appropriate standards of confidentiality and data protection.
Complaints and Feedback Mechanism
AUF recognises the importance of providing a clear and accessible process for raising concerns, complaints, or feedback. Beneficiaries, partners, and stakeholders are encouraged to report any issues relating to the Foundation’s activities, services, or conduct.
All complaints are handled in a fair, timely, and confidential manner. The Foundation is committed to reviewing concerns objectively and taking appropriate action where necessary.
Feedback is also valued as a tool for improving programme delivery and strengthening accountability.
Accountability and Responsibility
AUF is committed to maintaining accountability in all its operations. The Foundation ensures that its activities are conducted transparently and in accordance with its policies and applicable laws.
All staff, volunteers, and representatives are responsible for complying with this policy and for supporting a culture of accountability and responsible conduct.
The Foundation also ensures that appropriate measures are taken to address any breaches of this policy, including corrective actions and, where necessary, disciplinary measures.
Retention of Information
Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected or as required by applicable laws and regulations.
The Foundation ensures that data is securely stored and properly disposed of when no longer required.
Our Commitment
AUF is committed to protecting personal data, addressing concerns responsibly, and maintaining a high level of accountability in all its operations. The Foundation recognises that transparency and trust are essential to its mission and to its relationships with beneficiaries, partners, and donors.
Contact for Inquiries
For any questions, clarifications, or reports relating to this Policy, please contact Africa Unconquered Foundation via the details below:
Email:[email protected]